西尼尔汽车美容服务连锁

Key responsibilities:
1.Customer voice: keep smooth communication with customer and promptly respond customer voice. 
2.Customer complaints: Quickly respond and replay by 8D. Accordingly, to maintain internal customer compliant system, such as customer incident share point, 8D database, customer complaints tracking list.
3.Warranty: communicate with customer for warranty collection, analysis and improvement 
4.Customer portal: weekly check customer portal to check warranty and 0Km claim status, update the portal according to customer policies
5.Customer audit: 
    i. pre-audit process, product according to customer audit check list and ensure no major NC from customer
   ii. annual process and product audit plan and implement according to customer requirement 
6.OQC defects analysis and organize improvement
7.OQC PDCA list maintain 
8.Evaluate the product risk by process approaches for the incident from line, IQC, IPQC, OQC and customer claims
9.Dig out the efficiency and effectiveness of process opportunity and work out the improvement plan
10.Dig out continuous process, product and part improvement opportunity and aim at 0 defect
11.Orgnize 6 sigma project
12.Contribute 10% warranty cost saving per fascial year 

Qualifications:
Generic requirements – 
1.Communication: Strong in communication and interpersonal skills especially strong presentation capability; Good at global exposure.
2.Customer Focus: 0 defect mindset
3.Problem solving: focus on problem solving with various quality tools and 8D approach.
4.Results Focus: ensure all quality KPIs in control and keep continuous improvement 
Functional requirements – 
5.Over 5 years’ QE experience in multi-national auto company, prefer to tier 1.
Tools application requirements – 
6.Fluent English and Mandarin
7.Good knowledge and practice of MS office software
8.Familiar with PPAP,SPC,MSA,FEMA, DoE, 8D and PDCA
Certificates requirements – 
9.Above college’s degree
10.Black belt is preferred